|Property Search 4U has participated since 2007 (our first year when we achieved 94.54%) in the Australian Achiever Awards – Real Estate Awards based on 8 criteria, scored separately by our clients:|
|2021 99.58%||2017 98.83%||2015 Winner 98.73%||2013 Winner 98.52%||2012 96.19%||2011 99.68%||2010 98.43%||2009 96.77%|
Please note the overall score of 99.58% is not an average of the above scores.
Since 1998, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from participants’ own clients – and are therefore an indication of a well-run, healthy business, worthy of patronage or otherwise.
The award focus on eight criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Referral and Overall Perception.
The real estate awards criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service… Refer Media release.
These real estate awards measure, recognise and reward the success of our client service delivery.
Client Service Delivery is the keystone to a well-run business. It is as vital to a large public company as it is to a small private enterprise.
Since 1998, the real estate awards process has successfully helped businesses across Australia to measure and improve their customer service focus. The Australian Achiever Awards go directly to the participant’s clients, for their confidential input and feedback.
The Australian Achiever Awards are based solely on client service issues and on Client Service ratings which are scored on feedback directly from clients in a uniquely quantifiable, unbiased and objective process.
Australian Achiever Awards staff remain at arms-length, divorced from any influence that could affect the results.
Real Estate Awards
Australian Achiever Awards asked our clients to provide feedback comments on our areas of strength as well as areas they thought could be improved… Refer complete report.